Delivery/Return Policy

Delivery Policy

1. When will my orders be processed?

For Cash on Delivery, order will be processed as soon as the order has been placed.

For Credit and Debit cards, we will process your order once payment has been confirmed.

For DragonPay, we will process your order once we receive the payment confirmation.

2. How do you ship your orders?

The shipping courier will depend on where the order will be sent to.

  • Metro Manila deliveries – Black Arrow Express and private couriers
  • Provincial – LBC
3. What are your shipping rates?
  1. Shipping rates vary depending on the number of items as well as the shipping location. You can check the shipping rates on the shopping bag summary.

  2. Standard delivery time

    AreaEstimated Delivery Time
    Metro Manila1-5 business days
    Provincial3-7 business days

Estimate delivery times are to be used as a guide only and commence from the date of dispatch.

There might be a delay in receiving your orders during sale events, special holidays, and inclement weather.

4. How do I track my order?

For Metro Manila:

We will send you the tracking number as soon as it's available, you can track your delivery on this site:

For private couriers, we are unable to send you the tracking number at this time.

For Provincial:

Go to and put in the tracking number, click “Trace”.

Returns Policy.

How long do I have to return my goods?

Products that are not worn and have been purchased on can be returned within 14 days of the purchase date. Products that are deemed to be faulty can be returned at any time, by using our returns procedure. Upon receipt of all returns, we will advise by either e mail or telephone of having received them.

How long before I receive a full refund?

We will process your refund within seven (7) days of receiving your return.

If you return goods claiming they are defective, we will examine the returned goods and will notify you or your refund via e mail within seven (7) days. We will process the refund due to you as soon as possible and, in any case, within seven (7) days of the day we confirm via e mail that you are entitled to a refund for defective goods.

If a refund or reimbursement is payable to you, we will transfer the money using exactly the same method originally used by you to pay for the original purchase.

Our returns policy does not affect your statutory rights.

How do I return my goods?

To return goods to us, please see our Returns Form, where you will find a step by step explanation on how to send us your return. Please note that we cannot accept any returns, delivered in person to our address. Please also take care to ensure that the returns forms are completed 100% before sending the goods back to us

When requesting an exchange of goods on orders, all additional carriage charges are at a cost to the customer.

Return postage is at your own costs and risk.

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